Subject: New Reply Received - Regarding refund of order # 6263727715
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 09:37:15 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  Regarding refund of order # 6263727715  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Dear Support team,</div>
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Well further to my earlier email, so far their is no feedback from your side regarding my balance payment.</div>
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I the meanwhile i did contact with store # 60127 for an evidence of returning all 8 sets. The store staff has given me evidence as attached.  According to attached document, 08 sets were returned to store # 60127 dated January 17, 2021 and same quantity were
 entered into you online system as returned items. The transaction reference of these 08 sets are 8768, 8770, 8774, 8775, 8776, 8777, 8778 and 8779 dated January 17, 2021.</div>
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As per attached documents, staff at store has entered correct number of sets however so far i have received refund for only 02 sets. Refund for balance 06 sets is still pending. </div>
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Awaiting for prompt response in this regard with details of refund of balance amount.</div>
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Regards,</div>
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Imran 00966 555 185 681</div>
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<div>From: Imran Habib &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 21, 2021 1:16 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1997704] - Regarding refund of order # 6263727715
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Dear Max Support team,</div>
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Thanks for your feedback. </div>
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Well I have returned 8 Set (2 boxer in each set) and if your system is showing return of 2 Sets only then it is clearly mistake on part of your employee who entered wrong information of returned Sets in your System. </div>
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Please let me know what how to persue this matter. These items were returned in you Max store on Khober Sea front. I believe its store code on your website was ##. It was Mr. Mohammad Amin (Store Manager) who collected and counted the quantity.</div>
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Waiting for your reply.</div>
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Regards,</div>
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Imran Habib</div>
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Cel 00966 555 185 681</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 21, 2021 1:08 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1997704] - Regarding refund of order # 6263727715</font>
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<div dir="ltr">Hi Imran,<br>
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Thank you for getting in touch with us.<br>
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Please accept our sincere apologies for the inconvenience caused to you.<br>
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We would like to inform you that as per the data shown to us you have returned this items (Briefs with Elasticised Waistband - Set of 2- quantity 1,  Button Detail Boxer Briefs with Elasticised Waistband - Set of 2- quantity 1) and the amount of SAR 30.4 refunded
 for this two mentioned items.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.<br>
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Please feel free to contact us for further assistance<br>
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Your friends,<br>
Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043186039273'>Max-8sets.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997704