Subject: Ticket Assigned - Conversation with purity narag
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 09:02:17 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with purity narag purity narag                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  purity narag Bot:  Hi Purity Narag ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552148723            12:47 PM, 24th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:48 PM, 24th Jan                     purity narag                    Hi           12:48 PM, 24th Jan                     purity narag                    I recieved My order just now           12:48 PM, 24th Jan                     purity narag                    I got the wrong item           12:48 PM, 24th Jan                     purity narag                    How will I return and exchange the item?           12:49 PM, 24th Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:49 PM, 24th Jan                     purity narag                    LM9630498259           12:50 PM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:50 PM, 24th Jan                     purity narag                    Sure           12:50 PM, 24th Jan                   Osam                   Please provide us the correct order number           12:51 PM, 24th Jan                   Osam                   as the order number you provided us is incorrect           12:51 PM, 24th Jan                     purity narag                    9630499259           12:52 PM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:53 PM, 24th Jan                     purity narag                             12:53 PM, 24th Jan                     purity narag                    Sure           12:53 PM, 24th Jan                   Osam                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrpoint, splash) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrpoint, splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:54 PM, 24th Jan                   Osam                   Is there anything else I can help you with?           12:55 PM, 24th Jan                     purity narag                    They gave me the wrong item ..Its not the item I ordered           12:56 PM, 24th Jan                     purity narag                    And I can't log in anymore since I log in as a guest only           12:56 PM, 24th Jan                   Osam                   Please know that we can raise a return request from the website and our courier will collect the item within 7-10 working days           12:57 PM, 24th Jan                   Osam                   Please provide us the complete name of the item           12:57 PM, 24th Jan                     purity narag                    SHOEMART Missy Holographic Finished Bi fold wallet           12:58 PM, 24th Jan                     purity narag                    Above mention was the item I order .I  Don't know whats the bame of the Item I recived           12:59 PM, 24th Jan                   Osam                   We would like to inform you that we have raised a return request and our courier will contact you within 7-10 working days           01:00 PM, 24th Jan                   Osam                   Is there anything else I can help you with?           01:00 PM, 24th Jan                     purity narag                    Thats all.THANK you so much           01:01 PM, 24th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:01 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2015049