Subject: Ticket Assigned - Conversation with shilpasah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 08:39:01 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shilpasah shilpasah                    Bot:  Hi again! Bot:  Please enter your name Customer:  shilpasah Bot:  Hi Shilpasah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545386034 Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Please write in English Agent:  Hi Shilpasah, Thank you for contacting us. How may I help you? Customer:  Hi Customer:  I hv return the product yesterday n still amount is not credit in my account Customer:  I hv to some product order the amount but it will not come credit amount Customer:  Can u check what happen Agent:  Could you please share your order number so that I can assist you further? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shilpasah ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shilpasah  This's abdallah  How may I help you?, Thank you for contacting us.  Agent:  Hi Shilpasah,  I'm not getting a response from you. Are we still connected? Customer:  /startOver Customer:  /startOver Customer:  Hi Agent:  How may I help you? Customer:  Order no- 1926181537 Complain no-1987684 For refund the rest amount 105aed. I return the products (4items) is their total amount 162aed out of that I received 57aed and rest of the amount still not refund. So many times I called customer care initially they said take time 5-7 days after they told take time two weeks after complete two weeks no any result came when ever I called they said try to our best money will refund 48 hr some time 24 hr but not refund.I write mail to centrepoint support care one time response after they r not respond my mail also .  That type of work doing that guys they are making fool to customers n making money . Please refund my money as soon as possible. U r cheating the customer . Centrepoint is big name don’t spoil the brand name due to such amount of money . Really same on executive n their employees Customer:  I want my money to refund that’s it Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi Shilpasah, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shilpasah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:27 PM, 24th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:27 PM, 24th Jan                     shilpasah                    Now I receive the product there are 6 item in that six item I hv return three items because size issue n quality           12:28 PM, 24th Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:29 PM, 24th Jan                     shilpasah                    9630490664           12:29 PM, 24th Jan                     shilpasah                    This is the order no           12:29 PM, 24th Jan                     shilpasah                    All pant item I’ve to return           12:30 PM, 24th Jan                     shilpasah                    Please arrange the pick up order           12:30 PM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:31 PM, 24th Jan                     shilpasah                    K           12:31 PM, 24th Jan                   Osam                   In the meantime, an exchange is not available at www.centrepointstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (CENTREPOINT, SPLASH) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (CENTREPOINT,SPLASH) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:33 PM, 24th Jan                   Osam                   Is there anything else I can help you with?           12:36 PM, 24th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:38 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014962