Subject: Ticket Assigned - Conversation with farooq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 08:17:04 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farooq farooq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farooq Bot:  Hi Farooq ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265378716 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556672678            12:11 PM, 24th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:11 PM, 24th Jan                     farooq                    Hi           12:12 PM, 24th Jan                   Osam                   How May I help you ?           12:12 PM, 24th Jan                     farooq                    My order no is 6265378716           12:12 PM, 24th Jan                     farooq                    I have to pick up from store           12:12 PM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:13 PM, 24th Jan                     farooq                    But haven’t received any message from centerpoint           12:13 PM, 24th Jan                   Osam                   Please know that your order is ready for collection from the store           12:14 PM, 24th Jan                     farooq                             12:14 PM, 24th Jan                     farooq                    But I didn’t receive any message           12:15 PM, 24th Jan                     farooq                    Can I collect today from the store           12:15 PM, 24th Jan                   Osam                   Please know that due to error in the system, the message did not reached to you           12:16 PM, 24th Jan                   Osam                   Yes you can visit the store and collect your order           12:16 PM, 24th Jan                   Osam                   Is there anything else I can help you with?           12:16 PM, 24th Jan                     farooq                    Thanks Osam           12:16 PM, 24th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:16 PM, 24th Jan                     farooq                    Appreciate ur help           12:17 PM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014880