Subject: Ticket Assigned - Conversation with yaseen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 07:48:23 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yaseen yaseen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  yaseen Bot:  Hi Yaseen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6265087820 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  6265087820            11:33 AM, 24th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            11:34 AM, 24th Jan                     yaseen                    Hello osman           11:34 AM, 24th Jan                     yaseen                    I have 2 enquiries           11:35 AM, 24th Jan                   Osam                   How May I help you ?           11:35 AM, 24th Jan                     yaseen                    6265087820 this order i placed almost 10 days           11:35 AM, 24th Jan                     yaseen                    No update so far           11:36 AM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           11:38 AM, 24th Jan                     yaseen                    Ok           11:38 AM, 24th Jan                   Osam                   Please know that your order number 6265087820 is ready for collection from the store           11:38 AM, 24th Jan                     yaseen                    I didnt get any sms nor notification on app           11:39 AM, 24th Jan                   Osam                   Sorry for the inconvenience caused to you           11:40 AM, 24th Jan                   Osam                   it might be error in the system           11:40 AM, 24th Jan                     yaseen                    One more enquiry           11:41 AM, 24th Jan                   Osam                   You can visit the store and collect your order           11:41 AM, 24th Jan                     yaseen                    Can u check orders by mobile no.           11:41 AM, 24th Jan                     yaseen                    Before place this order i was un able to sign in on app           11:41 AM, 24th Jan                     yaseen                    So i place an order as a guest.with e mail address and same phone           11:42 AM, 24th Jan                   Osam                   Sorry but we can check  by the order number or the registered email id           11:42 AM, 24th Jan                     yaseen                    But till today i didnt get any info about that even order no.           11:42 AM, 24th Jan                     yaseen                    [email-masked]           11:43 AM, 24th Jan                     yaseen                    0506554396           11:43 AM, 24th Jan                     yaseen                    Total i placed 2 orders. One is disappear           11:44 AM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           11:44 AM, 24th Jan                     yaseen                    Amount deduct but i didnt get any e mail or sms           11:44 AM, 24th Jan                   Osam                   Please know that your order number 6265081560 is ready for collection from the store           11:45 AM, 24th Jan                     yaseen                    Is this another order no.           11:46 AM, 24th Jan                     yaseen                    Because as i told u that i dont know any info           11:46 AM, 24th Jan                   Osam                   yes and it was placed on 17 January           11:47 AM, 24th Jan                   Osam                   Is there anything else I can help you with?           11:47 AM, 24th Jan                     yaseen                    Yes. Both order placed on same day  same time           11:47 AM, 24th Jan                     yaseen                    Thanks osman           11:48 AM, 24th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 AM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014767