Subject: Ticket Assigned - Conversation with jatin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 07:19:33 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jatin jatin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jatin Bot:  Hi Jatin ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569758906            11:10 AM, 24th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            11:11 AM, 24th Jan                     jatin                    Hi Osam           11:12 AM, 24th Jan                     jatin                    I recently bought two Manna bottles           11:12 AM, 24th Jan                     jatin                    One of them is leaking           11:12 AM, 24th Jan                     jatin                    I checked with Manna Facebook page to return it           11:12 AM, 24th Jan                   Osam                   Can you provide us your order number so that we can assist you better           11:13 AM, 24th Jan                     jatin                    But they told me to return it to the authorized dealer itself           11:13 AM, 24th Jan                     jatin                    Yes please wait           11:13 AM, 24th Jan                     jatin                    6263048308           11:14 AM, 24th Jan                   Osam                   May I request you to stay on-hold while checking you order details           11:14 AM, 24th Jan                     jatin                    Sure           11:14 AM, 24th Jan                     jatin                             11:15 AM, 24th Jan                   Osam                   As we can see that you have raised a return request on 24/01/2021 and our courier team will collect the item within 7-10 working days           11:16 AM, 24th Jan                     jatin                    Ok           11:16 AM, 24th Jan                   Osam                   and then your refund will process to your account after receiving the item in our warehouse           11:16 AM, 24th Jan                   Osam                   Is there anything else I can help you with?           11:16 AM, 24th Jan                     jatin                    I want a replacement please           11:16 AM, 24th Jan                     jatin                    No need of refund           11:17 AM, 24th Jan                   Osam                   Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.           11:17 AM, 24th Jan                   Osam                   Is there anything else I can help you with?           11:18 AM, 24th Jan                     jatin                    Ok           11:18 AM, 24th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:19 AM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2014668