Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Jan 2021 13:14:49 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi,<br>
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Please let me know, when you have processed my refund. Is it already done by center point or still under approval within?<br>
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As I use to make debit and credit transactions, and it does not take that much long .<br>
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Awaiting your reply.<br>
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Thanks<br>
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<div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Muhammad Usama<span id="ms-outlook-android-cursor"></span><br>
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Get <a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, January 21, 2021 3:54:16 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1996425] - need escalation
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<div dir="ltr">Hi Muhammad,<br>
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Thank you for reaching out to us.<br>
<br>
Please accept our apologies for the inconvenience caused to you.<br>
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Please know after the transaction got rejected, our team processed the refund manually and the refund processing takes approximately 3 weeks.<br>
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Please check the bank statement once the mentioned period is over to make sure that the refund has been credited.</div>
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We thank you for your understanding and cooperation.<br>
<br>
Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996425