Subject: Ticket Assigned - Conversation with mustafa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:54:01 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mustafa mustafa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mustafa Bot:  Hi Mustafa ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542641222            08:32 PM, 23rd Dec                     mustafa                    Ok           08:33 PM, 23rd Dec                     mustafa                    Hello           08:39 PM, 23rd Dec                   Bot                   أهلا مرة أخرى!           08:39 PM, 23rd Dec                     mustafa                    Agent           08:39 PM, 23rd Dec                     mustafa                    Hello           08:40 PM, 23rd Dec                   Bot                   أهلا مرة أخرى!           08:40 PM, 23rd Dec                     mustafa                    /startOver           08:40 PM, 23rd Dec                   Bot                   يرجى إدخال اسمك           08:40 PM, 23rd Dec                     mustafa                    Mustafa           08:41 PM, 23rd Dec                   Bot                   مرحبًا Mustafa، ماذا تحتاج للمساعدة؟           08:41 PM, 23rd Dec                     mustafa                    Return           08:41 PM, 23rd Dec                   Bot                   مرحبًا Mustafa، ماذا تحتاج للمساعدة؟           08:41 PM, 23rd Dec                     mustafa                    الاستبدال           08:42 PM, 23rd Dec                   Bot                   مرحبًا Mustafa، ماذا تحتاج للمساعدة؟           08:42 PM, 23rd Dec                     mustafa                    Return progress           08:42 PM, 23rd Dec                   Bot                   مرحبًا Mustafa، ماذا تحتاج للمساعدة؟           08:42 PM, 23rd Dec                   Mazin                   مرحباً معك مازن باسي كيف يمكنني مساعدتك           08:50 PM, 23rd Dec                   Mazin                   Hi, Thank you for contacting us. How may I help you?           08:50 PM, 23rd Dec                   Mazin                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:58 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1912023