Subject: Ticket Assigned - Conversation with khudeja khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:54:00 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khudeja khan khudeja khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khudeja khan Bot:  Hi Khudeja Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0538054942            07:46 PM, 23rd Dec                   Ishan                   Hi Khudeja, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           07:47 PM, 23rd Dec                     khudeja khan                    How can i change the size of order placed online and received at home??           07:47 PM, 23rd Dec                     khudeja khan                    Can i directly go to nearby store and change the size??           07:48 PM, 23rd Dec                   Ishan                   Kindly share us with the order id in order to assist you better           07:49 PM, 23rd Dec                     khudeja khan                    LM6256766429           07:53 PM, 23rd Dec                     khudeja khan                    Order 6256766429           07:54 PM, 23rd Dec                   Ishan                   Thank you for confirming me.            07:56 PM, 23rd Dec                   Ishan                   We are extremely sorry to say than an exchange will not be possible at Centrepoint.           07:57 PM, 23rd Dec                   Ishan                   We request to please return the item by below three channels:    ·You can contact our customer support team on 800-1111629 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  ·You can now drop off your return to any Centrepoint store across KSA.            07:57 PM, 23rd Dec                     khudeja khan                    Then what to do           07:58 PM, 23rd Dec                     khudeja khan                    I placed the order as guest           07:59 PM, 23rd Dec                   Ishan                   You can either return the item to any Centrepoint store across KSA.           08:00 PM, 23rd Dec                   Ishan                   Or if you wish we can arrange collection from your doorstep.           08:00 PM, 23rd Dec                     khudeja khan                    I can return at store but cannot change the size??           08:02 PM, 23rd Dec                   Ishan                   Yes           08:06 PM, 23rd Dec                   Ishan                   We would request you to please place a new order for the same items and we will try our best to make sure the items are delivered to you in a timely fashion.             08:07 PM, 23rd Dec                     khudeja khan                    Ok           08:08 PM, 23rd Dec                     khudeja khan                    Thanks           08:08 PM, 23rd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           08:12 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1911836