Subject: Ticket Assigned - Conversation with mohammad asif
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:53:58 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad asif mohammad asif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad asif Bot:  Hi Mohammad Asif ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6253150757 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0966547633295            07:18 PM, 23rd Dec                     mohammad asif                    Yes  i am waiting           07:20 PM, 23rd Dec                   Ishan                   Hi Mohammad, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           07:20 PM, 23rd Dec                     mohammad asif                    Yes           07:20 PM, 23rd Dec                     mohammad asif                    Want to chk y my order has been returned           07:20 PM, 23rd Dec                   Ishan                   دقيقة من فضلك ليتم التحقق إبقى معنا           07:23 PM, 23rd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           07:23 PM, 23rd Dec                     mohammad asif                    Yes plz           07:23 PM, 23rd Dec                   Ishan                   We see that you are contacting regarding the order you placed on our website with order number 6253150757            07:23 PM, 23rd Dec                   Ishan                   We are truly sorry to say that, as per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.             07:23 PM, 23rd Dec                   Ishan                   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+966 54 763 3295) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.           07:24 PM, 23rd Dec                     mohammad asif                    So now you cant send it again           07:26 PM, 23rd Dec                   Ishan                   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.             07:26 PM, 23rd Dec                     mohammad asif                    What about the refund           07:26 PM, 23rd Dec                     mohammad asif                    How will i get the refund of my order           07:28 PM, 23rd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           07:29 PM, 23rd Dec                     mohammad asif                    Ok           07:29 PM, 23rd Dec                   Ishan                   We would like to inform you that your refund for this order will automatically be initiated in your original payment method in 5 - 7 business days.           07:30 PM, 23rd Dec                     mohammad asif                    Will i receivr any confirmatin for the refund on my email           07:30 PM, 23rd Dec                   Ishan                   Yes           07:31 PM, 23rd Dec                     mohammad asif                    Ok Thanks           07:32 PM, 23rd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           07:34 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1911641