Subject: Ticket Assigned - Conversation with farheen khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:53:25 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farheen khan farheen khan                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farheen Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4518637333 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Farheen, Thank you for contacting us. I am Pushkar. How may I help you ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farheen Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Farheen, Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Customer:  Hi Customer:  Are you there? Agent:  Hello Customer:  I got a message that my shukran points are about to expire on 15 December Agent:  We request you to please share the screenshot of the message received. Customer:  Ok Customer:  But shukran inox is showing empty Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Agent:  Thank you for your patience. Agent:  As we checked you have 323 Shukrans on your account. Customer:  When will they expire Agent:  The validity for the shukrans earned is 24 months. Agent:  However if you have received the points as offer they have different validity Customer:  So why did I get message? Agent:  Maybe you have shukrans received as promotional offers. Agent:  Such points have less validity. Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farheen Khan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4509936391 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Farheen, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hello Customer:  When I am trying to use my shukran points, its not showing Customer:  Hello Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  Dear Farheen, Would like to inform you that you has 323.0 shukran point in your card Customer:  Not this shukran Agent:  and remain 14.0 point are on hold Customer:  IMAGE Agent:  it will be added in your card atoumenclly after 14 days from receiving the order Customer:  One order is still showing processing Customer:  IMAGE Customer:  I am talking about this shukran card Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  As we can check, your order under the order id 4521504199 was cancelled on validation and 497.00 Shukran points was used while placing this order. Your shukran points will be credited to you automatically in some days. Customer:  Ok Customer:  Which is  processing, I received this but still showing processing Agent:  As we can check, your order under the order id 4509936391 is showing delivered in our system.  We request you to please consider it as delivered and ignore the processing message. Customer:  Ok Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farheen Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. My name is Rehan. How may I help you? Agent:  We are not getting a response from you. Are we still connected? Customer:  Hello Customer:  Yes Customer:  /startOver Customer:  /startOver Agent:  Hi Farheen, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Agent:  how may i help you ? Customer:  I ordered something by paying shukran points but the order canceled and they didn’t return my points all Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  There’s no a order no. Only I got this message Agent:  order number ? Customer:  Hello? Agent:  I need order number please ? Customer:  There is no order no. Agent:  Please allow me check with email. Agent:  There is not any pending order in latest Customer:  IMAGE Customer:  Only I got text message Agent:  but i can not see any latest pending order. Agent:  what was the amount can you tell me ? for this order Customer:  Ya I got in emails order no. Is 4521504199 Agent:  please let me check that Agent:  We need to forward the case Agent:  please allow us some time to work on it Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  IMAGE Customer:  Ok Customer:  IMAGE Agent:  We will solve it as soon possible. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  is there anything else I can help ? Customer:  Ok thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  No thanks Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farheen Khan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:27 PM, 23rd Dec                   Ishan                   Hi Farheen, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           05:28 PM, 23rd Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           05:33 PM, 23rd Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:38 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1911135