Subject: Ticket Assigned - Conversation with roshni dhyani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:53:20 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roshni dhyani roshni dhyani                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roshni dhyani Bot:  Hi Roshni Dhyani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8219564172 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597985374 Bot:  Please wait while we transfer you to an agent Agent:  Hi Roshni, Thank you for contacting us. My name is Ajay Customer:  hi Ajay Agent:  I can see that you have contacted us regarding order update. Customer:  8219564172 Customer:  my order number is 8219564172 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  when can they deliver it to the store Agent:  I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.  We would like to inform you that the item you ordered is ready to be shipped from the warehouse to the store for your collection. Once your order will be ready for collection, you will receive an email confirming the same. Customer:  so i cannot get it by today ? Agent:  Delivery time frame is 2-4. we will notify you when your order is ready. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Roshni Dhyani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8223684763 Bot:   Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Roshni, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  8223684763 Customer:  Thats my order number Customer:  it shows payment failed Customer:  can change it to cash on delivery Agent:  We would like to inform you that your order has been placed successfully on Agent:  12/22/20 11:23 AM. We would request you to please ignore that message as it is a technical error. Customer:  thnaks Customer:  thanks Customer:  payment successful Customer:  right? Agent:  Yes Customer:  thanks Agent:  I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.  Agent:  Once your order will be ready for collection, you will receive an email confirming the same. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Roshni Dhyani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8223684802 Bot:   Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Roshni, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hi Ishan Customer:  8223684802 order number Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We would like to inform you that whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  Agent:  We would like to inform you that during quality check, we found out that your ordered item was not in a good condition to be sold and that was the last of their stock hence we took that out of your order and refunded you for that item in your my credit wallet. Agent:  We will not be happy either if you receive bad items in your order, this is the reason why this item was cancelled and you received a notification regarding the same item. Customer:  the item still shows online ? Agent:  We are extremelly sorry to say that even though we regularly update our inventory for every item. However, for this item item have already gone out of stock but it's still showing 1 item left and we are really sorry for that. Customer:  ok Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Roshni Dhyani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8223922475 Bot:   Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:12 PM, 23rd Dec                   Ishan                   Hi Roshni, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           02:15 PM, 23rd Dec                     roshni dhyani                    Hi Ishan , my order number is 8223922475           02:16 PM, 23rd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           02:19 PM, 23rd Dec                   Ishan                   We'd like to confirm you that order has not been placed successfully as the payment from your KNEt used has been unsuccessful.  Please note that the transaction has not authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:20 PM, 23rd Dec                     roshni dhyani                    can you please cancel my order           02:20 PM, 23rd Dec                   Ishan                   We would like to inform you that we cannot cancel the order that haven't been successfully placed.           02:23 PM, 23rd Dec                     roshni dhyani                    cause for me it shows processing           02:24 PM, 23rd Dec                   Ishan                   We request you to please wait for 24 - 48 hours to the status to be updated           02:26 PM, 23rd Dec                     roshni dhyani                    ok           02:26 PM, 23rd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           02:27 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1910165