Subject: Ticket Assigned - Conversation with rola
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:53:20 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rola rola                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rola Bot:  Hi Rola ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257207138 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503625605            02:12 PM, 23rd Dec                     rola               
      0503615605           02:12 PM, 23rd Dec                   Ishan                   Hi Rola, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update.           02:12 PM, 23rd Dec                     rola                    This is my number           02:12 PM, 23rd Dec                     rola                    Hello Ishan           02:13 PM, 23rd Dec                     rola                    I want to cancel my order           02:13 PM, 23rd Dec                     rola                    I tried,but it wont cancel           02:13 PM, 23rd Dec                   Ishan                   May I request you to please stay on hold while I retrieve the information.           02:15 PM, 23rd Dec                     rola                    Ok           02:16 PM, 23rd Dec                   Ishan                   As we can check, your order has already been cancelled           02:16 PM, 23rd Dec                     rola                 
    But i didn't recieve a message that my order is cancelled           02:17 PM, 23rd Dec                     rola                    I have another request           02:19 PM, 23rd Dec                     rola                    I want to link my shukran card to another device, may I?           02:20 PM, 23rd Dec                   Ishan                   We request you to please get in touch with the Shukran team on https://www.shukran.com/sa/en/contact-us           02:22 PM, 23rd Dec                     rola                    Thank you           02:23 PM, 23rd Dec                   Ishan                   It was a pleasure to assist you. Thank you for contacting us.           02:25 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1910157