Subject: Ticket Assigned - Conversation with mohd shadab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:53:18 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  mohd shadab mohd shadab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohd shadab Bot:  Hi Mohd Shadab ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503851478 Bot:  Please wait while we transfer you to an agent Customer:  IMAGE Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process Customer:  Hello Customer:  I requested two items return Agent:  kindky inform us your query Customer:  Still one item is not pick by Courier service Customer:  Or not transfer amount Agent:  We request you to please share your order number so we can check and assist you better. Customer:  Order number : 6251389839 Customer:  Order date  4 dec Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Okay Agent:  Thank you for your patience. Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  As we can see your one item has reached warehouse under awb number: 46387831696 Agent:  And the the other item has not picked up. Agent:  Under AWB: SD000712945 Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Thanks Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohd Shadab ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:55 PM, 23rd Dec                   Ishan                   Hi mohd, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process.           01:57 PM, 23rd Dec                   Ishan                   I'm not getting a response from you. Are we still connected?           02:00 PM, 23rd Dec                   Ishan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:04 PM, 23rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1910054