Subject: Ticket Assigned - Conversation with saddam riaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 07:46:39 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with saddam riaz saddam riaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saddam riaz Bot:  Hi Saddam Riaz ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534480129            11:38 AM, 21st Jan                     saddam riaz                    ok           11:38 AM, 21st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            11:39 AM, 21st Jan                     saddam riaz                    Hello I returned 2 items from my order 6263066852. Max delivery person picked up items 4-5 days ago. Can you please let me whats status of my refund?           11:39 AM, 21st Jan                     saddam riaz                    Hello Osam good day           11:40 AM, 21st Jan                   Osam                   May I request you to stay on-hold while checking you order details           11:41 AM, 21st Jan                     saddam riaz                    sure           11:41 AM, 21st Jan                     saddam riaz                    ?           11:44 AM, 21st Jan                   Osam                   please know that your returned item reached our warehouse           11:44 AM, 21st Jan                   Osam                   and it needs 1-3 working days to process your refund           11:44 AM, 21st Jan                   Osam                   Is there anything else I can help you with?           11:44 AM, 21st Jan                     saddam riaz                    noted           11:44 AM, 21st Jan                     saddam riaz                    thats all thank you very much           11:44 AM, 21st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:46 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2006322