Subject: New Reply Received - Regarding refund of order # 6263727715
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 06:20:55 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  Regarding refund of order # 6263727715  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Well still waiting for feedback.</div>
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Where is my remaining money of SR 91.20, being the difference amount of purchase price and partial refunded amount i.e. SR 121.60 - 30.40 = SR 91.20</div>
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Awaiting for prompt response.</div>
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Regards,</div>
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Imran</div>
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00966 555 185 681</div>
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<div>From: Imran Habib &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 19, 2021 9:54 AM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1997704] - Regarding refund of order # 6263727715
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Dear Support Team,</div>
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Well thanks for your feedback.</div>
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However, as already mentioned in my complaint email, my <b>TOTAL REFUND AMOUNT IS SR 121.60 against order # 6263727715 </b>however
<b>you have only processed lessor amount and I am only credited with SR 30.40.</b>
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<b>My question was where is my remaining amount of SR 91.20, being the difference of SR 121.60 and SR 30.40.
</b>Waiting for your feedback.</div>
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Regards,</div>
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Imran</div>
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00966 555 185 681</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 19, 2021 7:49 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1997704] - Regarding refund of order # 6263727715</font>
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<div dir="ltr">Hi Imran,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br>
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​​Please accept our sincere apologies for the inconvenience caused to you.<br>
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We would like to inform you that your refund of SAR 30.4 has been processed on 1/17/21, with transaction id (169999990070834165).<br>
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Please know that the refund needs 4-15 working days to be reflected in your account.<br>
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Please let us know if the amount has not received within the mentioned time.<br>
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Please feel free to contact us for further assistance<br>
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Your friends,<br>
Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1997704