Subject: Ticket Assigned - Conversation with amuthajana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 21 Jan 2021 05:47:19 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amuthajana amuthajana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amuthajana Bot:  Hi Amuthajana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  962277752 Bot:  Please wait while we transfer you to an agent Customer:  Cancel order no 962277752 Agent:  Hi Amuthajana, Thank you for contacting us. My name is Amir. I'm here to help you   Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Cancel order no 962277752 Customer:  I just received an order from you Agent:  Thank you for your patience. Customer:  So Agent:  At this time it is no longer possible for us to cancel the order, as its already on its way to you. You may refuse to accept your order when our courier partner attempts delivery to you, or you may return the order to us when you receive it. Customer:  K Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amuthajana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622386230 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  962238623. Shukran points not updated Agent:  Hi Amuthajana, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Hi just received an order Customer:  9622386230 Customer:  Shukran points not updated Agent:  We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase. Agent:  Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account. Customer:  Before receiving this order points were same Customer:  Hello ? Customer:  Using ok Customer:  But adding to the existing points is same day I b Customer:  Hellooooooo Agent:  I apologise for the late response and the inconvenience caused to you. Customer:  Could u now ?! Customer:  After delivery of dress only points will b added Customer:  N u say points r added already ?!!!! Customer:  44 points should b added Customer:  Hello Customer:  As shown n bill Agent:  Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account. Customer:  Then y u said it's added ?!! Customer:  It's ok Agent:  We woudl like to inform you that your Shukran points for your recent have already been added. However, it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amuthajana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628560169 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9628510269 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9628520169 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  9628520169 Agent:  Hi Amuthajana, Thank you for contacting us. My name is Yazid How may I help you? Agent:  How may I help you Agent:  Are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amuthajana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629654466 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:22 AM, 21st Jan                     amuthajana                    962965446. 2 pillow missing from the order           09:23 AM, 21st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:23 AM, 21st Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:23 AM, 21st Jan                     amuthajana                    I need the items by today           09:23 AM, 21st Jan                   Osam                   Can you provide us your order number so that we can assist you better           09:24 AM, 21st Jan                     amuthajana                    962965446. 2 pillow missing from the order           09:24 AM, 21st Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:24 AM, 21st Jan                     amuthajana                    I need the items by today           09:25 AM, 21st Jan                   Osam                   We would like to inform you that as per the data shown to us, we have shipped all the item to you including Striped Cotton Pillow Sham - 50x70 cms           09:26 AM, 21st Jan                     amuthajana                    Pillow cover has come           09:26 AM, 21st Jan                     amuthajana                    Not pillow           09:26 AM, 21st Jan                     amuthajana                    Hellooooooo           09:27 AM, 21st Jan                     amuthajana                             09:28 AM, 21st Jan                     amuthajana                    I didn't order this ,mine is pillow 35dhs           09:28 AM, 21st Jan                     amuthajana                    Not cover 25 DHS           09:28 AM, 21st Jan                     amuthajana                    Helloooooo           09:29 AM, 21st Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you, Please know that we will raise a return request for the item           09:29 AM, 21st Jan                     amuthajana                    When I will get items?!!           09:29 AM, 21st Jan                   Osam                   and our courier team will collect the pillow cover from you within 3-5 working days           09:29 AM, 21st Jan                   Osam                   and you will get a refund for that           09:29 AM, 21st Jan                     amuthajana                    I need pillows today           09:29 AM, 21st Jan                   Osam                   and you can place a new order for the item           09:30 AM, 21st Jan                     amuthajana                    Paying money we need to wait for a week u mean           09:30 AM, 21st Jan                     amuthajana                    Will pay again ?!!           09:30 AM, 21st Jan                     amuthajana                    Y would I pay again. ?!!!           09:31 AM, 21st Jan                     amuthajana                    Hello           09:31 AM, 21st Jan                     amuthajana                    I am regelar customer of centre point           09:32 AM, 21st Jan                   Osam                   Please know that we can not ship the item again, however you will get your refund for the item and then you can order the required item again           09:32 AM, 21st Jan                     amuthajana                    Just 7 items ordered  for 200 DHS in that 2 items wrong ?!!!           09:33 AM, 21st Jan                     amuthajana                    N need to pay again ?!!!!!           09:33 AM, 21st Jan                   Osam                   Please know that we will raise a return request for the item Striped Cotton Pillow Sham - 50x70 cms and you will get refund pf 70 AED after receiving the item in our warehouse           09:34 AM, 21st Jan                   Osam                   We would like to inform you that we have raised a return request for the item Striped Cotton Pillow Sham - 50x70, and our courier team will contact you within 3-5 working days           09:37 AM, 21st Jan                   Osam                   Is there anything else I can help you with?           09:37 AM, 21st Jan                     amuthajana                    I's that a solution ?!           09:38 AM, 21st Jan                     amuthajana                    To receive pillows today?           09:38 AM, 21st Jan                   Osam                   We are really sorry, but we can not ship the item again, however return request has been raised for you           09:39 AM, 21st Jan                   Osam                   You can order the item again after receiving your refuhnd           09:39 AM, 21st Jan                   Osam                   refund           09:39 AM, 21st Jan                     amuthajana                    If need pillows today what we do           09:40 AM, 21st Jan                   Osam                   Sorry but we can not ship the item again           09:40 AM, 21st Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           09:40 AM, 21st Jan                   Osam                   Is there anything else I can help you with?           09:41 AM, 21st Jan                     amuthajana                    U cannot collect the wrong items today ?!           09:41 AM, 21st Jan                     amuthajana                    Whaa           09:41 AM, 21st Jan                     amuthajana                    U cannot collect the wrong items today ?!           09:42 AM, 21st Jan                     amuthajana                    We buy from a branded shop expecting good items and customer service           09:43 AM, 21st Jan                     amuthajana                    U cannot collect the wrong items today ?!           09:43 AM, 21st Jan                   Osam                   Please know that our courier team will contact you within 3-5 working days.           09:43 AM, 21st Jan                     amuthajana                    God bless           09:44 AM, 21st Jan                   Osam                   Is there anything else I can help you with?           09:45 AM, 21st Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:47 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2006032