Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 20:24:40 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="ltr">Dear Centerpoint team,<div><br></div>
<div>money has been transferred to given account with reference number of <span style="background-color:rgb(205,227,223);color:rgb(33,37,41);font-family:Lintel-Regular;font-size:16px">NCBK88021019CEHQ</span>
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<div><span style="background-color:rgb(205,227,223);color:rgb(33,37,41);font-family:Lintel-Regular;font-size:16px"><br></span></div>
<div><span style="background-color:rgb(205,227,223);color:rgb(33,37,41);font-family:Lintel-Regular;font-size:16px">Best regards</span></div>
<div><span style="background-color:rgb(205,227,223);color:rgb(33,37,41);font-family:Lintel-Regular;font-size:16px">khalid shabir</span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Jan 19, 2021 at 11:08 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Shabir,<br><br>We are following up with you regarding Order Number: 6248369579<br><br>We have heard from our team and it appears that you reported receiving extra refund amount. Please find the Bank Details below to deposit the extra amount to:<br><br>Account Holder Name: Landmark Arabia<br>Bank Name: Al Rajhi Bank<br>Account # 504000010006080032010<br>IBAN # SA5880000504608010032010<br><br>Thank you for notifying us of this and please do not hesitate to write back to us if you need further assistance. We will be happy to help!<br><br>Your Friends,<br>The Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1935853