Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 11:44:05 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, January 18, 2021 12:57:11 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1996425] - need escalation
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<div dir="ltr">Hi Muhammad,</div>
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Thank you for reaching out to us.</div>
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<div>Please accept our apologies for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that we have escalated your issue to the concern team and we will get back to you as soon as possible, kindly allow us some time to resolve your issue.</div>
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<div dir="ltr">We thank you for your understanding and cooperation.<br>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box">
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Your friends,<br style="box-sizing:border-box">
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996425