Subject: Ticket Assigned - Conversation with radhika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 11:27:21 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with radhika radhika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  radhika Bot:  Hi Radhika ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096565906110 Bot:  Please wait while we transfer you to an agent Agent:  Hi Radhika, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hi Yazid Customer:  I have an online order and collected it from your stores Customer:  Now i want to return items, i dont have an invoice as it's collected upon online  payment and sms only with me Agent:  Could you please share your order number so that I can assist you further? Customer:  8228911397 Customer:  Can i go to stores andbreturn tge goids for exchange Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  we would like to inform you that you can  return your item from the store by showing them the order number confirmation and your ID card Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Can i visit stores and return goods after showing sms and civil id Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Radhika ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:16 PM, 19th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            03:18 PM, 19th Jan                     radhika                    Hi Osam I have an online order and collected it from your stores Now i want to return items, i dont           03:18 PM, 19th Jan                   Osam                   Can you provide us your order number so that we can assist you better           03:19 PM, 19th Jan                     radhika                    8228911397           03:20 PM, 19th Jan                   Osam                   May I request you to stay on-hold while checking you order details           03:21 PM, 19th Jan                   Osam                   Please know that you can return the items to the store           03:22 PM, 19th Jan                   Osam                   Or we can raise a return request from the website and our courier team will collect the items within 3-5 working days           03:23 PM, 19th Jan                   Osam                   Are you still connected with us?           03:25 PM, 19th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:27 PM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2000782