Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 06:06:41 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629639702 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543224229 Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Can u please tell me.my order is confirm or not. Agent:  Can you provide us your order number so that we can assist you better Customer:  9629639702 Agent:  May I request you to stay on-hold while checking you order details Customer:  Ok Agent:  We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information. Agent:  Is there anything else I can help you with? Customer:  My order is cancel.or not Agent:  Yes your order has been cancelled as the payment was unsuccessful Customer:  Ok thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629643433 Bot:   Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:52 AM, 19th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:55 AM, 19th Jan                     hi                    9629643433, 9629646163, 9629646093           09:55 AM, 19th Jan                     hi                    These r my three order.can u please tell me.these r cancel or not.           09:56 AM, 19th Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:57 AM, 19th Jan                     hi                    Ok           09:57 AM, 19th Jan                   Osam                   Please know that the three order  still Verifying payment, you can wait for 24 hours           09:59 AM, 19th Jan                     hi                    I want only one order.can u cancel two order please           09:59 AM, 19th Jan                     hi                    These r all same order           10:00 AM, 19th Jan                   Osam                   Please as now your three orders are not placed successfully, however we will suggest you to wait for 24 hours or place a new order using a different payment method           10:01 AM, 19th Jan                     hi                    All three r cancel           10:02 AM, 19th Jan                   Osam                   Please know that the three order still Verifying payment, you can wait for 24 hours           10:02 AM, 19th Jan                     hi                    Can u cancel it please.           10:03 AM, 19th Jan                   Osam                   Please know that you have to wait for 24 hours to check the order status           10:04 AM, 19th Jan                     hi                    Ok           10:04 AM, 19th Jan                   Osam                   you can contact us again after 24 hours           10:04 AM, 19th Jan                   Osam                   Is there anything else I can help you with?           10:04 AM, 19th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999694