Subject: Ticket Assigned - Conversation with ibrahim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 05:55:47 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ibrahim ibrahim                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ibrahim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:39 AM, 19th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:40 AM, 19th Jan                     ibrahim                    MR osam, i was preparing my reply and you close my inquiry?           09:41 AM, 19th Jan                     ibrahim                    you know that by this your company may loose customers and i would know that your manamgment are not accepting this.           09:41 AM, 19th Jan                   Osam                   Please know that we are refunding the amount to the customer as the item is not available with us currently           09:43 AM, 19th Jan                     ibrahim                    i know but you please know that this was a gift for my wife and i ordered the same again and i have one more claim           09:44 AM, 19th Jan                     ibrahim                    i ordered morning the same pijama with same price as it is a gift for my wife but unfortunatly without same deal , it was 52.92 SR because and i am claiming the difference.           09:44 AM, 19th Jan                   Osam                   Sorry but as per our policy we refund the amount to the customer           09:45 AM, 19th Jan                   Osam                   Even you can send your issue to this  email [email-masked]           09:47 AM, 19th Jan                   Osam                   Is there anything else I can help you with?           09:47 AM, 19th Jan                     ibrahim                    you got what i mean, i ordered same pijama with same price but first order my order was free and i used 20% code. know i couldn't use the 20% code. i used free delivery. i am claiming the diffrence because youu as cusoter service solve customers issue not play with them           09:47 AM, 19th Jan                     ibrahim                    new order number           09:48 AM, 19th Jan                     ibrahim                    6265510553           09:49 AM, 19th Jan                   Osam                   Please know that you can send an email of your issue to this email [email-masked] and they will assist you better           09:51 AM, 19th Jan                   Osam                   Is there anything else I can help you with?           09:52 AM, 19th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:55 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999670