Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 05:40:13 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9629639702 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543224229            09:32 AM, 19th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:34 AM, 19th Jan                     hi                    Can u please tell me.my order is confirm or not.           09:34 AM, 19th Jan                   Osam                   Can you provide us your order number so that we can assist you better           09:34 AM, 19th Jan                     hi                    9629639702           09:35 AM, 19th Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:35 AM, 19th Jan                     hi                    Ok           09:36 AM, 19th Jan                   Osam                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:36 AM, 19th Jan                   Osam                   Is there anything else I can help you with?           09:36 AM, 19th Jan                     hi                    My order is cancel.or not           09:37 AM, 19th Jan                   Osam                   Yes your order has been cancelled as the payment was unsuccessful           09:39 AM, 19th Jan                     hi                    Ok thanks           09:39 AM, 19th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:39 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999643