Subject: Ticket Assigned - Conversation with ibrahim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jan 2021 05:38:48 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ibrahim ibrahim                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ibrahim Bot:  Hi Ibrahim ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542492551            09:19 AM, 19th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:20 AM, 19th Jan                   Osam                   Are you still connected with us?           09:23 AM, 19th Jan                     ibrahim                    yes osama           09:24 AM, 19th Jan                     ibrahim                    how are you           09:24 AM, 19th Jan                   Osam                   I am good           09:25 AM, 19th Jan                   Osam                   Hope you doing good too           09:25 AM, 19th Jan                   Osam                   How May I help you ?           09:25 AM, 19th Jan                     ibrahim                    yesterday i made one multiple order 200 SR total so i am eligible to free shipping and i used 20% code of: HH okay it was a good deal           09:26 AM, 19th Jan                     ibrahim                    now the issue will come           09:26 AM, 19th Jan                   Osam                   Can you provide us your order number so that we can assist you better           09:28 AM, 19th Jan                     ibrahim                    at nigh i recieved email of cancelling one item in my order it was women pijama 55 SR and after discount it was 41.92 SR as i got refunded after cancelation without reason.  in this cases suppose merchandiser offer to the client replacement not refunded money.           09:29 AM, 19th Jan                   Osam                   Please provide us your order number so that we can assist you better           09:30 AM, 19th Jan                     ibrahim                    6265318093           09:31 AM, 19th Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:32 AM, 19th Jan                     ibrahim                    okay           09:32 AM, 19th Jan                   Osam                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item were not in a good condition to be sold and it was the last of their stock hence we took it out of your order and refunded you for them. You are still going to receive the remaining items. ​ We will not be happy either if you receive bad items in your order, this is the reason why this item were cancelled           09:34 AM, 19th Jan                   Osam                   And we have refunded you the amount of SAR41.92           09:34 AM, 19th Jan                     ibrahim                    at night i received email of cancelling one item in my order it was women pijama 55 SR and after discount it was 41.92 SR as i got refunded after cancelation without reason. in this cases suppose merchandiser offer to the client replacement not refunded money.           09:35 AM, 19th Jan                   Osam                   Is there anything else I can help you with?           09:35 AM, 19th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:38 AM, 19th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1999638