Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 12:09:30 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 18 Jan 2021 at 1:36 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Hiba,<br><br>Thank you for getting in touch with us.<br><br>Please accept our sincere apologies for the inconvenience caused to you.<br>
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<div dir="ltr">We would like to inform you that we have escalated your issue to the concern team to deliver your order as soon as possible.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team</div>
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<div dir="auto">It’s alright. Thank you for the awesome service!</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996501