Subject: New Reply Received - Credit note code - #9798414483
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 07:09:44 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  Credit note code - #9798414483  Ticket comment <div dir="ltr">This case was raised one week ago. </div>
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<div dir="ltr">Can somebody please reply with an updated code that works.</div>
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<div dir="ltr">It should not take this long to get a reply<br>
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Begin forwarded message:<br>
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<div>From: Kelly cook &lt;[email-masked]&gt;<br>
<b>Date:</b> 17 January 2021 at 09:05:47 GST<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Subject:</b> <b>Re: [#1980733] - Credit note code - #9798414483</b><br>
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<div dir="ltr">Can you please tell me when this will be resolved. </div>
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<div dir="ltr">I would like to place the order today. </div>
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<div dir="ltr">It’s been many months now it’s not working. </div>
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<div dir="ltr">Regards</div>
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<div dir="ltr">Kelly </div>
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<blockquote>On 16 Jan 2021, at 03:32, Max &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi kelly,<br>
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Thank you for getting in touch with us.<br>
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We apologize for the inconvenience and for the late response.<br>
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​We would like to inform you that we have escalated your issue to the concern team and we will get back to you soon, kindly allow us some time so we can solve your issue.<br>
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We thank you for your understanding and cooperation.<br>
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Please feel free to contact us for further assistance<br>
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Your friends,<br>
Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980733