Subject: Ticket Assigned - Conversation with priyanka sinha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 07:04:31 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka sinha priyanka sinha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priyanka sinha Bot:  Hi Priyanka Sinha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4529194429 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97455447799            10:33 AM, 18th Jan                     priyanka sinha                    Hello           10:36 AM, 18th Jan                   Bot                   أهلا مرة أخرى!           10:36 AM, 18th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            10:36 AM, 18th Jan                     priyanka sinha                    Hi Osman           10:36 AM, 18th Jan                     priyanka sinha                    Osam Sorry           10:36 AM, 18th Jan                     priyanka sinha                    I have a query regarding delivery of my product.           10:36 AM, 18th Jan                   Osam                   Can you provide us your order number so that we can assist you better           10:36 AM, 18th Jan                     priyanka sinha                    Yes Sure           10:37 AM, 18th Jan                     priyanka sinha                    I have 2 orders           10:37 AM, 18th Jan                     priyanka sinha                    4529194429           10:37 AM, 18th Jan                     priyanka sinha                    4529196149           10:38 AM, 18th Jan                     priyanka sinha                    These are the two orders I want to enquire few things about delivery.           10:38 AM, 18th Jan                   Osam                   May I request you to stay on-hold while checking you order details           10:39 AM, 18th Jan                     priyanka sinha                    Alright           10:39 AM, 18th Jan                   Osam                   Please know that your order number 4529194429 is with the courier and they will contact you on you registered mobile number 97455447799           10:42 AM, 18th Jan                     priyanka sinha                    I know that but this is not my query           10:42 AM, 18th Jan                     priyanka sinha                    I need some information from you thats why I contacted           10:42 AM, 18th Jan                     priyanka sinha                    The delivery guy contacted me but Unfortunately I am not available today           10:43 AM, 18th Jan                     priyanka sinha                    so I want to schedule another day for delivery           10:44 AM, 18th Jan                   Osam                   Please know that you can schedule your delivery with the courier agent           10:45 AM, 18th Jan                     priyanka sinha                    The delivery asked me to contact the company as he is going to return  my order to company           10:45 AM, 18th Jan                   Osam                   Please know that they will contact you again for your order in another day           10:45 AM, 18th Jan                     priyanka sinha                    I asked him to reschedule but he refused           10:45 AM, 18th Jan                   Osam                   did you refuse to receive the order           10:45 AM, 18th Jan                     priyanka sinha                    I asked him to reschedule the delivery           10:46 AM, 18th Jan                     priyanka sinha                    he refused           10:46 AM, 18th Jan                   Osam                   Please know that if you did not refuse the order, our courier team will try to contact you 2 more times to deliver your order           10:47 AM, 18th Jan                     priyanka sinha                    I tried rescheduling but delivery guy refuses           10:48 AM, 18th Jan                     priyanka sinha                    This is my issue           10:48 AM, 18th Jan                     priyanka sinha                    Is there any particular phone number Whom I can speak to regarding this issue.           10:49 AM, 18th Jan                   Osam                   Please make sure that if the order is not refused by you, they will reschedule the delivery           10:50 AM, 18th Jan                   Osam                   Is there anything else I can help you with?           10:50 AM, 18th Jan                     priyanka sinha                    Yes           10:52 AM, 18th Jan                     priyanka sinha                    Order is not refused by me but When I asked delivery guy to reschedule, He refused to reschedule and deliver           10:53 AM, 18th Jan                     priyanka sinha                    This is my concern           10:53 AM, 18th Jan                     priyanka sinha                    I need to speak to someone who can help me resolve the issue           10:54 AM, 18th Jan                   Osam                   Dear customer, we would like to inform you that we usually try to contact the customer in a 3 different days           10:54 AM, 18th Jan                     priyanka sinha                    This is what your company policy           10:55 AM, 18th Jan                     priyanka sinha                    but delivery guy is saying and doing something else           10:55 AM, 18th Jan                   Osam                   Yes, only in case of customer refused the order, then the order will be returned           10:55 AM, 18th Jan                     priyanka sinha                    Why would I even order if I have to refuse           10:56 AM, 18th Jan                     priyanka sinha                    It doesnt make sense what you are saying           10:56 AM, 18th Jan                   Osam                   Please know that courier company will reschedule the delivery within 1-2 days           10:56 AM, 18th Jan                     priyanka sinha                    I need the number of courier company who will deliver           10:56 AM, 18th Jan                     priyanka sinha                    And I need to speak to someone from higher management of your company           10:57 AM, 18th Jan                     priyanka sinha                    Whom shall I contact?           10:57 AM, 18th Jan                   Osam                   Dear customer you can share your inquiry to this  email id [email-masked]           11:00 AM, 18th Jan                   Osam                   Is there anything else I can help you with?           11:02 AM, 18th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:04 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996543