Subject: Ticket Assigned - Conversation with hello my name is deena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 07:00:44 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello my name is deena hello my name is deena                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello my name is deena Bot:  Hi Hello My Name Is Deena ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263689833 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966500838983            10:39 AM, 18th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            10:42 AM, 18th Jan                     hello my name is deena                    Hello Osam.           10:42 AM, 18th Jan                     hello my name is deena                    My order went to another adress           10:42 AM, 18th Jan                     hello my name is deena                    Actually when I ordered i put my address but it went to another adress was assigned before           10:44 AM, 18th Jan                     hello my name is deena                    So what should i do ?           10:44 AM, 18th Jan                     hello my name is deena                    Hello ..           10:45 AM, 18th Jan                   Osam                   Can you provide us your order number so that we can assist you better           10:46 AM, 18th Jan                     hello my name is deena                    6263689833           10:47 AM, 18th Jan                   Osam                   May I request you to stay on-hold while checking you order details           10:48 AM, 18th Jan                     hello my name is deena                    Oki           10:49 AM, 18th Jan                   Osam                   Is this your contact number 966549005979           10:49 AM, 18th Jan                     hello my name is deena                    No this is the old number           10:50 AM, 18th Jan                     hello my name is deena                    Before 2 years i put that adress. But when i bought i put my number and adress thats whay inwasnt worry           10:51 AM, 18th Jan                   Osam                   Please know that the as per the data showing to us, the order is delivered to you           10:53 AM, 18th Jan                   Osam                   and our courier team contacted you on your registered mobile number 966549005979           10:53 AM, 18th Jan                     hello my name is deena                    Yeah i knew that when it showed that it delivered and not to me           10:54 AM, 18th Jan                     hello my name is deena                    But i put my information when I payed           10:55 AM, 18th Jan                     hello my name is deena                    So what i should do ??           10:56 AM, 18th Jan                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you through your email id           10:58 AM, 18th Jan                   Osam                   Is there anything else I can help you with?           10:58 AM, 18th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:00 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996535