Subject: Ticket Assigned - Conversation with arlene esyaben
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 06:36:00 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arlene esyaben arlene esyaben                    Bot:  Hi again! Bot:  Please enter your name Customer:  arlene esyaben,order number 9627096646 Bot:  Please enter your name Customer:  arlene esyaben Bot:  Hi Arlene Esyaben ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi i received a notification that my refund for 60aed was credited but it does not appear on my credit Agent:  Hi My Name is Osam. I will be happy to help you  Customer:  Hi Osam, I receive a notification dat i was credited with my refnd of 60aed, but when i check it does not appear on my credit Agent:  Can you provide us your order number so that we can assist you better Customer:  A minute pls Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Arlene Esyaben ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:21 AM, 18th Jan                     arlene esyaben                    Hi my i recvd a notification that i was credited with my 60aed returns, but when i check on my credit it does not appear there           10:22 AM, 18th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            10:23 AM, 18th Jan                     arlene esyaben                    Hi i received a notif re my 60aed credit refund but when i check on my credit it does not appear           10:24 AM, 18th Jan                     arlene esyaben                    962 709 6646           10:26 AM, 18th Jan                   Osam                   Can you provide us your order number so that we can assist you better           10:26 AM, 18th Jan                     arlene esyaben                    962 709 6646           10:27 AM, 18th Jan                   Osam                   May I request you to stay on-hold while checking you order details           10:29 AM, 18th Jan                     arlene esyaben                    Ok, yes please           10:29 AM, 18th Jan                   Osam                   ​We would like to inform you that your order is just reached our warehouse, it needs 2-3 business days for quality check.           10:31 AM, 18th Jan                   Osam                   Then your refund will process to your My Credit Wallet           10:31 AM, 18th Jan                     arlene esyaben                    Ok because that was returned last thursday           10:31 AM, 18th Jan                   Osam                   Is there anything else I can help you with?           10:31 AM, 18th Jan                     arlene esyaben                    Ok thanks because i need that so that i can shop these pending on the basket           10:32 AM, 18th Jan                   Osam                   Please know that it may take 1-3 days to get your refund           10:35 AM, 18th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:35 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996473