Subject: Ticket Assigned - Conversation with arlene esyaben
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jan 2021 06:17:23 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arlene esyaben arlene esyaben                    Bot:  Hi again! Bot:  Please enter your name Customer:  arlene esyaben,order number 9627096646 Bot:  Please enter your name Customer:  arlene esyaben Bot:  Hi Arlene Esyaben ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:06 AM, 18th Jan                     arlene esyaben                    Hi i received a notification that my refund for 60aed was credited but it does not appear on my credit           10:07 AM, 18th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            10:08 AM, 18th Jan                     arlene esyaben                    Hi Osam, I receive a notification dat i was credited with my refnd of 60aed, but when i check it does not appear on my credit           10:09 AM, 18th Jan                   Osam                   Can you provide us your order number so that we can assist you better           10:11 AM, 18th Jan                     arlene esyaben                    A minute pls           10:13 AM, 18th Jan                   Osam                   Are you still connected with us?           10:15 AM, 18th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:17 AM, 18th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1996419