Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jan 2021 18:00:34 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Dear Centrepoint team,<div dir="auto"><br></div>
<div dir="auto">I received the amount in my account but they sent me some extra money. Please share account details so I can refund that amount.</div>
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<div dir="auto">Best regards </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jan 14, 2021, 01:50 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Shabir,<br><br>Thank you for getting in touch with us.<br><br>Please accept our apologies for the inconvenience caused to you.<br><br>​Please know that we are still working on your issue and we will sort it out as soon as possible, allow some more time and we will get back to you with the updates.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1935853