Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 17:16:31 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  /startover Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I collected my order from khurais branch Customer:  I made return request same day Customer:  But till now no one contacted me Customer:  I made request on Thursday 31 of December 2020 Customer:  IMAGE Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Please let me know when your delivery person will pick up Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  after we checked the order hasn't been picked up from you yet Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 PM, 07th Jan                     hi                    This is the third time I am contacting center point support team           08:58 PM, 07th Jan                     hi                    I am sorry to say but your after sales services need to be improved           08:59 PM, 07th Jan                     hi                    I am unable to get the answer of my query           08:59 PM, 07th Jan                     hi                    Regarding the pick up of the order I returned online           09:00 PM, 07th Jan                     hi                    The request was made last Thursday           09:00 PM, 07th Jan                     hi                    8 days past no one contacted for pickup           09:00 PM, 07th Jan                     hi                    Is this your service?           09:00 PM, 07th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:00 PM, 07th Jan                     hi                    Hi osam           09:01 PM, 07th Jan                   Osam                   Can you provide us your order number so that we can assist you better           09:01 PM, 07th Jan                     hi                             09:01 PM, 07th Jan                     hi                    Are you there?           09:03 PM, 07th Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:03 PM, 07th Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           09:04 PM, 07th Jan                   Osam                   Please know that the was error in the system regarding you collection process           09:05 PM, 07th Jan                     hi                    What I have to do now?           09:05 PM, 07th Jan                     hi                    Is it resolved now?           09:05 PM, 07th Jan                   Osam                   We will raise a new return request and please fill the link of the address which is going to receive           09:06 PM, 07th Jan                   Osam                   And we will make sure that our team will contact you soon to collect the items as soon as possible           09:06 PM, 07th Jan                     hi                    I can return to the store from where I collected the package?           09:07 PM, 07th Jan                     hi                    Please let me know           09:07 PM, 07th Jan                     hi                    I live near khurais branch           09:07 PM, 07th Jan                   Osam                   Please confirm us if you want to return it to the store so we can cancel your requst from the website           09:09 PM, 07th Jan                     hi                    If I return to the store, when I will be able to get the refund amount           09:10 PM, 07th Jan                     hi                    ?           09:10 PM, 07th Jan                     hi                    So that I will confirm           09:10 PM, 07th Jan                     hi                    Is it worth it           09:10 PM, 07th Jan                   Osam                   you will get the refund in your bank account           09:11 PM, 07th Jan                     hi                    In how many days?           09:11 PM, 07th Jan                   Osam                   and it needs 4-15 working days to be reflected in you account           09:11 PM, 07th Jan                     hi                    Let the courier pickup           09:11 PM, 07th Jan                   Osam                   Okay           09:12 PM, 07th Jan                   Osam                   just you need to fill the address in the link sent to your email           09:12 PM, 07th Jan                   Osam                   Is there anything else I can help you with?           09:13 PM, 07th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:16 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966599