Subject: Ticket Assigned - Conversation with abdeljalil berdoudi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 07 Jan 2021 17:00:32 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdeljalil berdoudi abdeljalil berdoudi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  abdeljalil berdoudi Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504121424 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Abdeljalil,  Thank you for contacting us. my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Hey Yahaya Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi  Abdeljalil, Thank you for contacting us .my name is Yahya, How may I help you? Customer:  I would like to change a phliplop from 43 to 44 , Agent:  Could you please share your order id so that I can assist you further. Customer:  I recovered it yesterday Customer:  One second Customer:  order number 9625914903 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that you can exchange or return the item to the nearest store of shoemart Customer:  What I have to bring with me to the store ? Agent:  order number and your ID Customer:  Thank u Agent:  HAVE A GREAT DAY Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Abdeljalil Berdoudi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:25 PM, 07th Jan                   Mazin                   Hi, Thank you for contacting us. How may I help you?           08:30 PM, 07th Jan                     abdeljalil berdoudi                    I bote a set of baby           08:30 PM, 07th Jan                     abdeljalil berdoudi                    3 pieces           08:30 PM, 07th Jan                     abdeljalil berdoudi                    order number 9626581342           08:31 PM, 07th Jan                     abdeljalil berdoudi                    And when I bring it home I found only 2           08:31 PM, 07th Jan                     abdeljalil berdoudi                    The scurt was not in the bag !           08:31 PM, 07th Jan                     abdeljalil berdoudi                    What should I do ?           08:31 PM, 07th Jan                     abdeljalil berdoudi                             08:32 PM, 07th Jan                   Mazin                   can you stay with me           08:33 PM, 07th Jan                     abdeljalil berdoudi                    Ok           08:33 PM, 07th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            08:49 PM, 07th Jan                   Osam                   May I request you to stay on-hold while checking you order details           08:49 PM, 07th Jan                     abdeljalil berdoudi                    Ok           08:49 PM, 07th Jan                   Osam                   Please know that as per the data shown to us , the order has been collected by you completely, however if you still sure that you have a missing item           08:52 PM, 07th Jan                   Osam                   we can raise a return request for you           08:52 PM, 07th Jan                   Osam                   or you can return the order to the store           08:53 PM, 07th Jan                   Osam                   Are you still connected with us?           08:56 PM, 07th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:00 PM, 07th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1966562