Subject: Ticket Assigned - Conversation with naveen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 20:40:03 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naveen naveen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naveen Bot:  Hi Naveen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626102681 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971553972545 Bot:  Please wait while we transfer you to an agent Agent:  HiNaveen, Thank you for contacting us. How may I help you? Customer:  Hi good evening Customer:  Hello Agent:  How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Naveen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626102681 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:23 AM, 06th Jan                     naveen                    Yes           12:23 AM, 06th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:24 AM, 06th Jan                     naveen                    Hello           12:24 AM, 06th Jan                     naveen                    Hi           12:24 AM, 06th Jan                     naveen                    I place the order on 2 Jan still not receive my product           12:25 AM, 06th Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:25 AM, 06th Jan                     naveen                    My order number is 9626102681           12:26 AM, 06th Jan                     naveen                    Last three saying coming today no now came           12:27 AM, 06th Jan                     naveen                    Yesterday one guy told today I deliver but today I call him he your delivery is not with me           12:27 AM, 06th Jan                     naveen                    Hello are there....?           12:28 AM, 06th Jan                     naveen                    Hello           12:29 AM, 06th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:29 AM, 06th Jan                     naveen                    Ok           12:30 AM, 06th Jan                   Osam                   Please confirm your mobile number 971553972545           12:31 AM, 06th Jan                     naveen                    Yes           12:31 AM, 06th Jan                   Osam                   Please know that our courier team will contact you again in the next working day within 1-2 working days to deliver you order           12:34 AM, 06th Jan                   Osam                   Is there anything else I can help you with?           12:37 AM, 06th Jan                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:39 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960350