Subject: Ticket Assigned - Conversation with abilash
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 20:39:28 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abilash abilash                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abilash Bot:  Hi Abilash ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466216411            12:24 AM, 06th Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:26 AM, 06th Jan                     abilash                    hi           12:26 AM, 06th Jan                     abilash                    its regarding return of 1 dress           12:27 AM, 06th Jan                     abilash                    my order no.4525898527           12:27 AM, 06th Jan                     abilash                    monday evening i rcvd call from your staff, - they cant arrange for return pickup today as their drivers have been busy with delivery           12:28 AM, 06th Jan                     abilash                    & he confirmed on Tuesday they will call me & to know the location & arrange for return           12:29 AM, 06th Jan                     abilash                    but nobody called me today           12:29 AM, 06th Jan                     abilash                    44250722 - i got call from this number           12:29 AM, 06th Jan                     abilash                    can i know the status of my request.           12:30 AM, 06th Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:31 AM, 06th Jan                     abilash                    ok           12:32 AM, 06th Jan                   Osam                   Please know that our courier team will contact you on your registered mobile 97466216411 to arrange the collection           12:34 AM, 06th Jan                     abilash                    so i can expect call by tomorrow           12:34 AM, 06th Jan                     abilash                    thanks for the update           12:36 AM, 06th Jan                   Osam                   Be assured that our courier team will contact you again within 1-2 working days to collect the items           12:37 AM, 06th Jan                   Osam                   Is there anything else I can help you with?           12:37 AM, 06th Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:39 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1960349