Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 05 Jan 2021 08:00:52 +0000

Hi Osam Thabit Qaid,  The customer has responded to the ticket.    Ticket comment <div>Dear Valued Customer </div>
<div>Shipment is successfully delivered to warehouse </div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">Kindly note that this request has been closed automatically by our system </span></div>
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<div style="margin: 0in 0in 8pt; line-height: normal"><span style="color: rgb(90, 89, 90); font-size: 12pt">For any other requests &amp; inquiries please make sure to change the subject of the E-mail, and remove the case reference to open a new ticket in our system to be able to look into your new requests or inquiries.</span></div>
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<font></font><br> <br> <span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span> <br> <br>
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<div>From:<span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/31/2020 1:59:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: RE: Fwd: [#1872592] -  [CaseReference:CAI/1220/53600]</span>
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<br><div>Dear Valued Customer </div>
<div>Your order is out for delivery to warehouse under HAWB <font>43829320312</font>
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<font></font><br><br><span style="font-family: Calibri; font-size: 16px">Best Regards <br> Youssef Amr </span><br><br>
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<b><span style='font-family: "Times New Roman"; font-size: 12pt'>From:</span></b><span style='font-family: "Times New Roman"; font-size: 12pt'> [email-masked] <br><b>Sent:</b> 12/29/2020 11:21:00 PM<br><b>To:</b> [email-masked]<br><b>CC:</b> [email-masked]<br><b>Subject:</b> RE: Fwd: [#1872592] -</span>
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External email: avoid to open links or attachments unless sender is known and content is relevant..</div>
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<div dir="ltr">Hi Team.<br>
<br>
Problem Statement: Order not delivered (to warehouse)<br>
Order Date : Dec 4, 2020<br>
Order ID: 2000657497<br>
Tracking ID: 45360424955<br>
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Assistance Required: Need Urgent Refund.<br>
Issue Description: Customer raised a return request on 12/20/20 and as per the tracking website, the items has been collected from the customer on 21 Dec 2020 and till now the returned items is not delivered to warehouse so we can initiate the refund of the
 returned items, kindly check and deliver the items to the warehouse asap.<br>
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Thank you for your help.<br>
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Regards,<br>
Osam</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1872592