Subject: Ticket Assigned - Conversation with junilyn cu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 22:59:16 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with junilyn cu junilyn cu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  junilyn cu Bot:  Hi Junilyn Cu ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260493768 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500354418            02:45 AM, 03nd Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            02:47 AM, 03nd Jan                     junilyn cu                    Yes pls           02:48 AM, 03nd Jan                     junilyn cu                    I placed an order today           02:48 AM, 03nd Jan                     junilyn cu                    And i used my debit card for payment           02:48 AM, 03nd Jan                     junilyn cu                    It was deducted already in my account           02:48 AM, 03nd Jan                     junilyn cu                    And just now i received a message that it wasn’t process successfully and i should pay in cash           02:49 AM, 03nd Jan                     junilyn cu                    How come it was deducted already in my account           02:49 AM, 03nd Jan                   Osam                   Can you provide us your order number so that we can assist you better           02:49 AM, 03nd Jan                     junilyn cu                    6260493768           02:50 AM, 03nd Jan                   Osam                   May I request you to stay on-hold while checking you order details           02:51 AM, 03nd Jan                     junilyn cu                    Sure           02:51 AM, 03nd Jan                   Osam                   Please know that your order number 6260493768 has been placed successfully and you will receive an email when the order will be shipped           02:53 AM, 03nd Jan                   Osam                   and it is expected to be delivered within 3-5 working days           02:53 AM, 03nd Jan                     junilyn cu                    Then why i received a message that it was not processed?           02:55 AM, 03nd Jan                   Osam                   It might be an error so you recieved this message           02:56 AM, 03nd Jan                   Osam                   but know that your order has been placed successfukky           02:57 AM, 03nd Jan                   Osam                   successfully**           02:57 AM, 03nd Jan                   Osam                   It was pleasure to assist you           02:57 AM, 03nd Jan                   Osam                   Is there anything else I can help you with?           02:57 AM, 03nd Jan                     junilyn cu                    Ok.thats it thank you for your help           02:58 AM, 03nd Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:58 AM, 03nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949272