Subject: Ticket Assigned - Conversation with zeba tanveer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 21:25:25 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zeba tanveer zeba tanveer                    Bot:  Hi again! Bot:  Please enter your name Customer:  zeba tanveer Bot:  Hi Zeba Tanveer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4526091240 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097477329411            01:02 AM, 03nd Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            01:04 AM, 03nd Jan                     zeba tanveer                    Hello           01:05 AM, 03nd Jan                     zeba tanveer                    Actually i have an query           01:05 AM, 03nd Jan                     zeba tanveer                    My order number 4526091240           01:06 AM, 03nd Jan                     zeba tanveer                    I got a text that my order one item has cancelled           01:06 AM, 03nd Jan                   Osam                   May I request you to stay on-hold while checking you order details           01:07 AM, 03nd Jan                     zeba tanveer                    And looking at my order history by mistakenly i cancelled the other item too           01:08 AM, 03nd Jan                     zeba tanveer                    Can you please reply           01:09 AM, 03nd Jan                   Osam                   Please know that two items are cancelled in your order           01:09 AM, 03nd Jan                     zeba tanveer                    I didn't cancel one item it was through ur store itself ...           01:10 AM, 03nd Jan                     zeba tanveer                    May i know the status of my order now is there any minus balnc which i have to pay ..           01:11 AM, 03nd Jan                   Osam                   We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.  This order is not cancelled, during quality check we found out that item were not in a good condition to be sold and they were the last of its stock hence we took it out of your order. You are still going to receive the remaining items. ​ We will not be happy either if you receive bad items in your order, this is the reason why these  item were cancelled and you received a notification regarding the same item.           01:11 AM, 03nd Jan                     zeba tanveer                    Or what is the process to re order the same items in from my order as it was done by mistake           01:12 AM, 03nd Jan                     zeba tanveer                    Ok but other item it was cancelled by mistake so i would like to know is there any minus balnce or i need to pay only the order i receive?           01:13 AM, 03nd Jan                   Osam                   Your order has got confirmed and it is going to be shipped soon           01:13 AM, 03nd Jan                     zeba tanveer                    So what is the price i have to pay now           01:14 AM, 03nd Jan                   Osam                   and know that the amount of the two items will be deducted from your pill           01:14 AM, 03nd Jan                     zeba tanveer                    I want to re order that same item which i cancelled by mistake           01:14 AM, 03nd Jan                     zeba tanveer                    Is that possible           01:14 AM, 03nd Jan                   Osam                   please know that the your pill now is  QAR9.00           01:16 AM, 03nd Jan                   Osam                   yes, you can place anew order           01:16 AM, 03nd Jan                     zeba tanveer                    I receive the ordee at same time right?           01:17 AM, 03nd Jan                   Osam                   You will get your order with different courier team           01:18 AM, 03nd Jan                     zeba tanveer                    Ok           01:18 AM, 03nd Jan                   Osam                   Is there anything else I can help you with?           01:19 AM, 03nd Jan                     zeba tanveer                    If i want to cancel that one item also whatz the process           01:19 AM, 03nd Jan                     zeba tanveer                    Because that one item is not of any use now and i couldn't find the cancellation option now for remaining item           01:19 AM, 03nd Jan                   Osam                   We regret to inform you that, we won't be able to cancel your order at the moment as your order is confirmed. However, we would request you to not accept the delivery of your order.           01:21 AM, 03nd Jan                     zeba tanveer                    So i can tell them that i dont want it ? Right           01:22 AM, 03nd Jan                     zeba tanveer                    There will b no penalties for me right?           01:22 AM, 03nd Jan                   Osam                   No, you can refuse and there will not be any penalties           01:24 AM, 03nd Jan                     zeba tanveer                    Thank you so much for the help           01:24 AM, 03nd Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:24 AM, 03nd Jan                     zeba tanveer                    I will definitely shop any other items further in future thanku           01:24 AM, 03nd Jan                   Osam                   Most welcome           01:25 AM, 03nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1949193