Subject: Ticket Assigned - Ticket # 187714 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 16:24:11 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 187714 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 187714 with subject Fwd: [#1738729] - 6211792653 has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/08524f0dc1c601f0997ba7661a132b1ba9217ef6279dfab15cea4cc5ded2cb39  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1948298