Subject: Email was not delivered to [email-masked]
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 23:54:34 +0000

Hi Osam Thabit Qaid,  
  The following message composed by you on ticket 1942883 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Team,  Problem Statement:  WWD DAMAGED ITEM Order Date : Dec 28, 2020 Order ID: 6258821584 Tracking ID: 15499776258821584 Item ID: 162623225 Assistance Required: Damaged Item Received Issue Description: Customer emailed us informing that he/she received the item on 12/31/20 but the item which they recieved is damaged, customer also provided us the picture of damaged item. Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.  Regards,  Osam