Subject: Ticket Assigned - Conversation with hadeel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 23:33:47 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hadeel hadeel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hadeel Bot:  Hi Hadeel ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256764504 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:23 AM, 02st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            03:23 AM, 02st Jan                     hadeel                    I want to know when I will receive my order it’s been more than a week           03:24 AM, 02st Jan                   Osam                   Can you provide us your order number so that we can assist you better           03:24 AM, 02st Jan                     hadeel                    6256764504           03:25 AM, 02st Jan                   Osam                   May I request you to stay on-hold while checking you order details           03:25 AM, 02st Jan                     hadeel                    Ok           03:25 AM, 02st Jan                   Osam                   Please know that our courier team tried to contact you on your registered mobile number 966505493942 but there was no response from your side           03:26 AM, 02st Jan                     hadeel                    No I answer the call and I choose the option that I want the order           03:27 AM, 02st Jan                   Osam                   Please know that our courier team tried to contact you 3 times to deliver your order with no response from your side           03:28 AM, 02st Jan                   Osam                   Please confirm that your mobile number is working,  Or provide us with alternative contact number           03:30 AM, 02st Jan                     hadeel                    Your courier contact me 2 times and I give him the location he call me on 12 pm and I waited until 5 pm for him and he didn’t cone or answer me the he call 9 pm to deliver and i am out am I spouse to stay all day in home waiting for him           03:31 AM, 02st Jan                     hadeel                    Yes this number is working           03:31 AM, 02st Jan                     hadeel                    But I am not the problem its the delivery man           03:32 AM, 02st Jan                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you soon           03:32 AM, 02st Jan                   Osam                   Is there anything else I can help you with?           03:32 AM, 02st Jan                     hadeel                    No thank you           03:33 AM, 02st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:33 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945723