Subject: Ticket Assigned - Conversation with tusenge
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 20:24:18 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tusenge tusenge                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tusenge Bot:  Hi Tusenge ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625765188 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503372012            12:10 AM, 02st Jan                     tusenge                    Hi please I ordered a trousers  yesterday size 31 but I want to change to 32           12:12 AM, 02st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            12:12 AM, 02st Jan                     tusenge                    Before delivery           12:13 AM, 02st Jan                   Osam                   Please know that we can not change the item after the order getting confirmed           12:13 AM, 02st Jan                     tusenge                    Ok you mean I cannot even return it ...?           12:14 AM, 02st Jan                   Osam                   Can you provide us your order number so that we can assist you better           12:14 AM, 02st Jan                     tusenge                    9625765188           12:14 AM, 02st Jan                   Osam                   May I request you to stay on-hold while checking you order details           12:15 AM, 02st Jan                     tusenge                    No problem           12:15 AM, 02st Jan                   Osam                   Sorry to inform you that we can not make any changes to your order           12:16 AM, 02st Jan                   Osam                   However you can return the item within 14 days from the delivery date           12:16 AM, 02st Jan                     tusenge                    Ok so delivery it after I will return it and ask to refund change I asked before even the order delivered           12:17 AM, 02st Jan                     tusenge                    Ok thank you           12:19 AM, 02st Jan                   Osam                   you can return the order to the store           12:21 AM, 02st Jan                   Osam                   Is there anything else I can help you with?           12:21 AM, 02st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945542