Subject: Ticket Assigned - Conversation with imran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 20:02:33 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with imran imran                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  imran Bot:  Hi Imran ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565632925 Bot:  Please wait while we transfer you to an agent Customer:  hi Agent:  Hi Imran, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  i have requested for return but no one came to collect them Customer:  IMAGE Customer:  IMAGE Customer:  ishan are u there?? Agent:  I apologise for the late response and the inconvenience caused to you. Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  Kindly share us with the order id in order to assist you better Customer:  i send u the picture Customer:  please refer to pics which i sent to u Customer:  46394718160 Customer:  46392733111 Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. Agent:  We request you to please confirm us your registered mobile number. Customer:  0565632925 Agent:  Thank you for confirming me.  Customer:  welcome Agent:  Our courier partner will contact you on 0565632925 to arrange a time for collection soon. Customer:  okay sir Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Imran ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hi Customer:  i have return which i alredy taken by aramex guy on Wednesday but since then i dint got any update about my return neither i got any sms nor here on app any update please can u help me out Customer:  IMAGE Customer:  IMAGE Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Imran ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 PM, 01st Jan                     imran                    okay           11:43 PM, 01st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            11:44 PM, 01st Jan                   Osam                   Are you still connected with us?           11:46 PM, 01st Jan                     imran                    yes           11:48 PM, 01st Jan                     imran                    sir i have a query           11:48 PM, 01st Jan                   Osam                   How May I help you ?           11:48 PM, 01st Jan                     imran                    sir i have requested a return somedays before           11:48 PM, 01st Jan                     imran                    and aramex guy have taken items from me           11:49 PM, 01st Jan                     imran                    but i dint not got any msg or update about that           11:49 PM, 01st Jan                   Osam                   Can you provide us your order number so that we can assist you better           11:49 PM, 01st Jan                     imran                    can u please check           11:49 PM, 01st Jan                     imran                             11:49 PM, 01st Jan                     imran                             11:49 PM, 01st Jan                     imran                    these two orders           11:50 PM, 01st Jan                   Osam                   Could you please share your order number so that I can assist you further?           11:50 PM, 01st Jan                     imran                    i have sent u pic of order           11:51 PM, 01st Jan                   Osam                   Please know that the mentioned numbers are tracking id but for us to check we need the order number           11:52 PM, 01st Jan                     imran                    can u please check from the pic           11:52 PM, 01st Jan                     imran                    wait           11:52 PM, 01st Jan                     imran                    i ll check           11:52 PM, 01st Jan                   Osam                   Please know that the order number is not mentioned           11:53 PM, 01st Jan                     imran                    6257144854           11:54 PM, 01st Jan                     imran                    6255990679           11:55 PM, 01st Jan                     imran                    these two orders           11:55 PM, 01st Jan                   Osam                   ​We would like to inform you that your order is in the way to our warehouse, once the item is received, it needs 2-3 business days for quality check. and then your refund will be processed           11:57 PM, 01st Jan                   Osam                   Is there anything else I can help you with?           11:59 PM, 01st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:02 AM, 02st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945512