Subject: Ticket Assigned - Conversation with shahajad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 18:54:32 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahajad shahajad                    Bot:  Hi again! Bot:  Please enter your name Customer:  shahajad Bot:  Hi Shahajad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335982601 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Shahajad, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Hello sir , before 4 days I purchased 2 T-shirt but . That’s wrong size . And I returned but still i didn’t get refund Customer:  That’s a cash on delivery Customer:  Hello sir ? Customer:  When will be credit my amount??? Agent:  I apologise for the late response and the inconvenience caused to you. Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  Kindly share us with the order id in order to assist you better Customer:  Ok Customer:  U need order id Agent:  Yes Customer:  7420329130 Agent:  Thank you for confirming me.  Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  I'm not getting a response from you. Are we still connected? Customer:  Yes sir Customer:  I’m waiting ur reply Agent:  Sure Agent:  We would like to inform you that your product will take 3-5 business days to reach our warehouse.   Agent:  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Agent:  Once the refund is processed the amount you paid will be refunded back to your online account in my credits within 5-7 working days.  Customer:  Oh ok Customer:  Thank you for the information Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahajad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shahajad, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hello sir Agent:  How may I help you? Customer:  I was purchased December 5th two T-shirt splash . But that’s wrong size the return . But still I didn’t get refund my money Customer:  I returned that Agent:  Could you please share your order number so that I can assist you further? Customer:  7420329130 Agent:  please allow me to check. Agent:  items has been delivered to warehouse Agent:  your refund will be processed soon. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Oh ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahajad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:47 PM, 01st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            10:48 PM, 01st Jan                   Osam                   How May I help you ?           10:48 PM, 01st Jan                     shahajad                    I was purchased December 5th two T-shirt splash . But that’s wrong size the return . But still I didn’t get refund my money           10:49 PM, 01st Jan                   Osam                   Can you provide us your order number so that we can assist you better           10:49 PM, 01st Jan                     shahajad                    7420329130           10:49 PM, 01st Jan                   Osam                   May I request you to stay on-hold while checking you order details           10:50 PM, 01st Jan                     shahajad                    Ok           10:50 PM, 01st Jan                   Osam                   Please accept our sincere apologies for the inconvenience caused to you           10:51 PM, 01st Jan                   Osam                   We would like to inform you that we will escalate your case to the concern team and we will get back to you soon           10:52 PM, 01st Jan                   Osam                   Is there anything else I can help you with?           10:52 PM, 01st Jan                     shahajad                    When they will be refund           10:52 PM, 01st Jan                     shahajad                    Because I want to purchase coming days           10:53 PM, 01st Jan                   Osam                   we will forward your issue and we will contact you through you registered email id           10:53 PM, 01st Jan                     shahajad                    If I go direct to cent           10:53 PM, 01st Jan                   Osam                   we will let you know soon           10:53 PM, 01st Jan                     shahajad                    Centerpoint can receive money           10:53 PM, 01st Jan                     shahajad                    Ok           10:53 PM, 01st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945431