Subject: Ticket Assigned - Conversation with harika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 17:59:18 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with harika harika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  harika Bot:  Hi Harika ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535317547            09:42 PM, 01st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:45 PM, 01st Jan                     harika                    Hi!           09:45 PM, 01st Jan                     harika                    I already started the return for my order but I want to cancel it           09:45 PM, 01st Jan                     harika                    I want to  return just one item and I want to  return it to nearest shop           09:46 PM, 01st Jan                   Osam                   Can you provide us your order number so that we can assist you better           09:46 PM, 01st Jan                     harika                    Sure           09:47 PM, 01st Jan                     harika                    6258298615           09:47 PM, 01st Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:50 PM, 01st Jan                     harika                    Ok           09:50 PM, 01st Jan                   Osam                   Please provide us the name of the item you want to return           09:53 PM, 01st Jan                     harika                    Chequered mini pencil skirt           09:54 PM, 01st Jan                     harika                    I can give u a item number           09:54 PM, 01st Jan                     harika                    161348607           09:55 PM, 01st Jan                   Osam                   Hold a second           09:55 PM, 01st Jan                   Osam                   Please know that the old return request has been deleted and we raised a new one for the item (Chequered mini pencil skirt)           09:58 PM, 01st Jan                   Osam                   Is there anything else I can help you with?           09:58 PM, 01st Jan                     harika                    Thank u so much           09:58 PM, 01st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:58 PM, 01st Jan                     harika                    Have a good day           09:59 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945337