Subject: Ticket Assigned - Conversation with nawal abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 17:22:51 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nawal abdullah nawal abdullah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nawal abdullah Bot:  Hi Nawal Abdullah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6260128459 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535533044            09:15 PM, 01st Jan                     nawal abdullah                    Order #6260128459 is a duplicate please cancel it           09:17 PM, 01st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:17 PM, 01st Jan                     nawal abdullah                             09:17 PM, 01st Jan                     nawal abdullah                    6260128459           09:17 PM, 01st Jan                     nawal abdullah                    This order is a duplicate please cancel it           09:18 PM, 01st Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:19 PM, 01st Jan                   Osam                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:20 PM, 01st Jan                   Osam                   Is there anything else I can help you with?           09:20 PM, 01st Jan                     nawal abdullah                    So it will not go through thank you !!!!!           09:22 PM, 01st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:22 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945258