Subject: Ticket Assigned - Conversation with anum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 17:17:43 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anum anum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anum Bot:  Hi Anum ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0526875858            09:08 PM, 01st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            09:09 PM, 01st Jan                     anum                    hi           09:10 PM, 01st Jan                     anum                    you just canceled one of my product and send credit into my centrepoint account           09:10 PM, 01st Jan                     anum                    cant i get the money back into my credit card?           09:11 PM, 01st Jan                   Osam                   Can you provide us your order number so that we can assist you better           09:11 PM, 01st Jan                     anum                    the amount is also not displaying in my credit on centrepoint app           09:11 PM, 01st Jan                     anum                    9625891682           09:12 PM, 01st Jan                   Osam                   May I request you to stay on-hold while checking you order details           09:12 PM, 01st Jan                     anum                    ok sure           09:12 PM, 01st Jan                   Osam                   We would like to inform you that your refund of AED 18.90 has been processed on 1/1/21, with transaction id (169999990063210422).  ​           09:14 PM, 01st Jan                   Osam                   Please know that the refund needs 4-15 working days to be reflected in your account. ​           09:14 PM, 01st Jan                     anum                    can you refund me in my credit card?           09:15 PM, 01st Jan                   Osam                   Please know that the amount has been transferred to your card ending with 5793           09:16 PM, 01st Jan                     anum                    ok ok           09:17 PM, 01st Jan                     anum                    thank you           09:17 PM, 01st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:17 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945242