Subject: Ticket Assigned - Conversation with sameer
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 17:01:57 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sameer sameer                    Bot:  Hi again! Bot:  Please enter your name Customer:  sameer Bot:  Hi Sameer ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966572484953            08:50 PM, 01st Jan                   Osam                   Hi My Name is Osam. I will be happy to help you            08:52 PM, 01st Jan                     sameer                    Hi           08:52 PM, 01st Jan                     sameer                    Return process           08:52 PM, 01st Jan                   Osam                   In the meantime, an exchange is not available at www.xxxx.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:53 PM, 01st Jan                     sameer                    I already registered complaint before 3days           08:54 PM, 01st Jan                   Osam                   Can you provide us your order number so that we can assist you better           08:55 PM, 01st Jan                     sameer                    I paid by card           08:55 PM, 01st Jan                     sameer                    Lm6258029238           08:55 PM, 01st Jan                   Osam                   May I request you to stay on-hold while checking you order details           08:55 PM, 01st Jan                     sameer                    K           08:56 PM, 01st Jan                   Osam                   Please know that our courier team is going to contact you within 2-3 working days           08:57 PM, 01st Jan                     sameer                    Monday I have journey to outside kingdom           08:58 PM, 01st Jan                   Osam                   and you can contact us if you did not receive a call from our courier team           08:58 PM, 01st Jan                     sameer                    When           08:58 PM, 01st Jan                     sameer                    Can tomorrow           08:59 PM, 01st Jan                   Osam                   Please know that due to the holidays of the New year and our courier team is going to collect the item in a working day           08:59 PM, 01st Jan                   Osam                   Is there anything else I can help you with?           08:59 PM, 01st Jan                     sameer                    Thank you           09:01 PM, 01st Jan                   Osam                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:01 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945209