Subject: Refund Not Processed/6248922048
From: "Osam Thabit. Qaid" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 31 Dec 2020 15:03:49 -0700 (MST)

Hi Team, 

Ticket ID: 1943464 

Problem Statement: Refund Not Processed 
Order Date : Nov 28, 2020 
Order ID: 6248922048 
Return Tracking ID: 46385601415 
Assistance Required: Need refund for customer. 

Issue Description: order was placed on Nov 28, 2020 and was shipped to aramex on 11/29/20, However as per aramex website the order has been returned to shipper on 17 Dec 2020 and the status on hybris is Not delivered and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Osam