Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 19:44:13 +0000

Hi Osam Thabit Qaid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  0533901655            11:06 PM, 30th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            11:07 PM, 30th Dec                     hi                    I want to ask you that within how many days I could return my item for refund?           11:08 PM, 30th Dec                     hi                    I collected my online order on 27th Dec 2020. But the size is not correct so I want to return it and want to refund the amount. I have already ordered new item with correct size           11:09 PM, 30th Dec                   Osam                   Can you provide us your order number so that we can assist you better           11:10 PM, 30th Dec                     hi                    Sure just a second           11:10 PM, 30th Dec                     hi                    6258533131           11:11 PM, 30th Dec                     hi                             11:11 PM, 30th Dec                   Osam                   May I request you to stay on-hold while checking you order details           11:12 PM, 30th Dec                     hi                    I need 28 size so I have already placed the other online order with 28 size with order number 6358903580           11:13 PM, 30th Dec                     hi                    Ok           11:13 PM, 30th Dec                   Osam                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  - You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.  - You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             11:13 PM, 30th Dec                   Osam                   Is there anything else I can help you with?           11:14 PM, 30th Dec                     hi                    In how many days I can return and amount could be refunded?           11:15 PM, 30th Dec                     hi                    Its mention 14 days for exchange? 14 days for return and refund too?           11:15 PM, 30th Dec                   Osam                   Please know that you can return your item within 14 days from the collection date           11:16 PM, 30th Dec                     hi                    Ok           11:16 PM, 30th Dec                   Osam                   and you refund will be processed after receiving you return items by our warehouse and might take from 4-15 working days to be reflected in your account           11:17 PM, 30th Dec                   Osam                   Is there anything else I can help you with?           11:17 PM, 30th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:43 PM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1939557